Order FAQs

Returns

How long will it take for my account to be credited?

Please allow up to 28 days for your account to be credited. Please note we must test and inspect all faulty products, refunds or replacements for a faulty product may take up to 10 working days.

Do you have a Money Back Satisfaction Guarantee?

We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied with your purchase from Jarden Consumer Solutions, you may return your item(s) to us within 30 days of receipt for an exchange or refund of the purchase price (less shipping & handling charges or processing fees).

What if my product is faulty?

If any item you order from Breville.co.uk is damaged or faulty when you receive it, we will replace your product or refund the price of the product and the cost of sending the product back to us by recorded delivery or courier. Contact our customer service team on 0800 525 089 or email us on enquiries@jardencs.com for a returns reference number.

How do I return an order?

Warranty/Defective Returns

If there is a problem with the product you receive or if you would like to make a warranty claim please contact our customer service team. If there is a problem with the product you receive or if you would like to make a warranty claim please contact our customer service team.

Non-Warranty Returns

If you are not satisfied with an item, simply return it in its original condition in the original packaging, within 30 days of receipt. We will apply a credit to your original form of payment. Contact our customer service team on 0800 525 089 or email us on enquirieseurope@jardencs.com for a returns reference number. Please include your name, address and returns reference number inside the package, and return to us by courier or recorded delivery mail to:
Jarden Consumer Solutions (Europe) Ltd
Vine Mill
Middleton Road
Royton
OL2 5LN
Please note we must test and inspect refunds which may take up to 10 working days. If you require any additional information please call our customer service team at the number above.